Effective date: 12/17/18
This privacy notice discloses the privacy practices for Responsive Roofing LLC and our website; https://www.responsiveroofing.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
What information we collect;
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and
How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
In order to use this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We do store credit card information through Square/Authorize.net in order to process recurring orders.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We use SSL (Secure Socket Layer) technology to process your order and gather your sensitive information. SSL technology works by scrambling your information before it is sent online. By doing so you can be sure your information will never be compromised.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time, our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
Whenever our policy changes, we will update this page on our website. Be sure to check our policy on the website if you have any questions, as it may have changed since the last time you read it.
Other Provisions as Required by Law
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
According to COOPA, we do not specifically market to children under the age of 13 years old.
Where the General Data Protection Regulation applies to personal information, it gives individuals resident in the EU certain rights that they can exercise free of charge. These include the:
Right to correct your personal information
Right to access your personal data
Right to data portability
Right to object to use of personal data (for example, where we are using it for direct marketing or our lawful basis is our legitimate interest)
Right to restrict the use of your data in some circumstances
Right to erasure in some circumstances
You may also unsubscribe from receiving our email marketing communications at any time by following the "unsubscribe" instructions included in our communication.
If you have any questions about this Policy, or would like to exercise your rights with respect to your personal information, please contact us via telephone at (815) 901-8860 or via email using our CONTACT form.